As a property manager, you would keep residents satisfied and happy with a positive experience during their stay. Often, you can expect negative vibes to spread like plaque when you make a mistake or show poor judgment in leadership. An angry resident can trash your reputation, making the rest of them and the community treat you sourly. However, you can turn your reputation around with the following tips:
Create a Plan
The first step is acting positively in a difficult situation. Ask residents to write a review or fill in questionnaires from their observations. Ensure you maintain the positive reviews and improve the negative ones. A great real estate plan also entails responding to the social media press. Learn to address people’s concerns by tackling urgent maintenance issues.
Human beings also adore empathy. Be quick to apologize for the inconveniences with a simple draft. Professional landlords like Steven Taylor Los Angeles utilize compassion to send private messages to show your willingness to fix problems.
Appreciate Your Clients
A simple appreciation can make a dissatisfied client happy and loyal. You can also shift the hostile atmosphere by thanking people for shading light into a problem. Appreciate every opinion, complaint, or concern without being too personal. Occasionally, the people who slam you on social media go back to clear your name and praise your awesomeness.
Your first reaction after learning about your poor reputation might be defensive. You wouldn’t want to justify your actions to imply the offended residents are wrong. The situation will worsen when you confront people angrily. You might be the one at fault, so be humble to realize the problem, fix it and move on.
Develop Honest Communication
It is good to establish honest and open communication for clarity. Tenants can act on misunderstandings when unpleasant incidents occur under your watch. Effective communication would repair damage control should things escalate.
If you discover a problem tenants don’t know exists, explain it and the steps to fix it. You can issue a notice, contact individuals upfront, or include the details in the rental agreement like Steven Taylor LA does. People would rather be aware of the problem at hand than find out if you hid it from them.
Clarify Your Rules
Disagreements in real estate arise from unclear rules. The initial lease agreement clauses should be clear to ensure that your tenants know what they are getting ahead of time. Let your tenants know if pets, loud music, or unauthorized repairs are intolerable. Also, care to bend a few rules for some situations- say for a blind tenant with a guide dog. Such understanding attracts positive reviews to clear your name.
Reputation is everything in increasing occupancy in apartments. It would be a long stretch to achieve this as a property manager when you can only contend with negative press reviews and ratings. The tips above would help you maintain residents, attract new ones, and increase business profitability.